TERMS & CONDITIONS

Travel:

  • If you are located outside of the listed areas, travel costs are calculated using the total distance on a return trip to your location.
    Bookings with Clarette will be calculated from the central Auckland police station or from our Clarette FX home studio, whichever is closer.

  • If the booking requires additional artists, all areas will be calculated from the central Auckland police station.

Parking:

  • Parking must be provided or reimbursed. If your venue is at a hotel in Auckland CBD, valet parking must be provided for each artist as we have a lot of gear to transport to you.

Payment process for bookings more than three weeks in advance:

  • Booking fee:

    Your booking will require a 50% deposit of the total amount within 7 days to secure your appointment date. This booking fee is non-refundable.

  • Remaining 50% of invoice:

    The remainder of each booking must be fully paid by the due date(s) listed on the invoice which will be exactly one week before your appointment.

  • Overseas payment:

    Overseas transactions will incur a 5% surcharge to cover currency exchange and processing fees. Please let us know if you need to make an overseas payment so we can adjust your invoice accordingly.

Payment process for bookings less than two weeks away:

  • If your booking is less than two weeks away. Pre-payment of the full invoice amount will be due immediately to secure your appointment.

Cancellations/ Rescheduling:

  • Cancellations less than 7 days before your booking date will not be entitled to a refund. Due to the seasonal effects of our industry, we will not be able to replace your appointment slot.

  • Cancellations more than 7 days before your booking date, will be entitled to a 50% refund of the total booking amount.

  • Any requests to reschedule your booking date over 6 months in advance will require another 50% deposit as this will be a new booking and the previous date marked as a cancellation.

  • If you are late to your appointment, a $30 charge per every 30 minutes will apply and will be invoiced to you after your booking or the payment will be required upfront if eftpos is available at the time.

  • If for any reason, we need to cancel your appointment, you will be entitled to a 100% refund.

Health Reasons or Covid:

  • You must let us know if anyone present at your appointment has any Covid-19 related or contagious symptoms listed on the Ministry of Health website.

  • We hold the right to cancel your booking if our team does not feel safe to proceed due to Covid-19 symptoms or any contagious health reasons and our ‘Cancellations/ Rescheduling:’ terms will apply.

Photos:

  • Photos of your hair or makeup may be taken on the day of service.

  • These images may be used for social media or promotional purposes.

  • If you would like to be tagged, remember to flick us a message on Instagram @clarettefx_beauty so we know who to mention!